Privacy Policy

1. Information We Collect

When you submit an enquiry or otherwise contact us, we may collect:

• Your name and company / firm name
• Phone number and email address
• The materials you require and your project requirements
• Any additional information you voluntarily provide in your message

We do not collect payment card details and this website does not process any online transactions.

2. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry and share material recommendations, availability, and wholesale pricing
• Communicate with you about your enquiry via WhatsApp Business, telephone, or email
• Provide quotations, order updates, and delivery information
• Maintain records of our B2B communications for service quality

3. WhatsApp Business Communications

We use WhatsApp Business API — provided by Meta Platforms, Inc. — to communicate with customers from our WhatsApp Business number, +91 95552 54347. We only message you on WhatsApp if you have opted in — either by ticking the WhatsApp consent checkbox on our enquiry form, or by messaging that number first. We do not add phone numbers to WhatsApp messaging lists without this affirmative opt-in.

Messages we send relate to your specific enquiry — material recommendations, availability, pricing, quotations, and order or delivery updates. Message and data rates may apply according to your mobile carrier's plan. You may withdraw consent and opt out of WhatsApp communications at any time by replying STOP to any message we send, or by blocking/reporting the business number within WhatsApp.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information with service providers who help us operate our business (such as messaging and CRM platforms) solely for the purpose of responding to your enquiry. Where WhatsApp Business API is used, your phone number and message content are processed by Meta Platforms, Inc. in accordance with Meta's own Business Messaging Privacy Policy.

5. Data Retention

We retain your enquiry information for as long as reasonably necessary to respond to your request and to maintain business records, and thereafter in accordance with applicable legal requirements.

6. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the details below. We will respond to such requests in accordance with applicable law.

7. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, or disclosure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "last updated" date.

9. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the Grievance Officer for Jindal Timber & Plywood is:

Naveen Jindal

Proprietor, Jindal Timber & Plywood

F-63, Parwana Road, Jagat Puri, East Delhi, Delhi - 110051 (Opposite Gagan Vihar)

Email: jindal.naveen17@gmail.com

Phone: +91 98711 97214, +91 96251 36025

We aim to acknowledge grievances within 48 hours and resolve them within 30 days.

10. Contact Us

For any questions regarding this Privacy Policy, please contact:

Jindal Timber & Plywood

Proprietor: Naveen Jindal

F-63, Parwana Road, Jagat Puri, East Delhi, Delhi - 110051 (Opposite Gagan Vihar)

Phone: +91 98711 97214, +91 96251 36025

WhatsApp: +91 95552 54347

Email: jindal.naveen17@gmail.com

GSTIN: 07AHOPJ7812L1ZV

Udyam Registration No: UDYAM-DL-02-0012185